Corporate and Clinical Staff Training Solutions

PrepMD provides customized training solutions to healthcare and medical device company professionals in the cardiac medical device space. Customizable learning solutions include proficiency assessments, self-paced elearning, traditional classroom instruction and hands-on simulation training in our state-of-the-art facility and online faculty-led sessions. The PrepMD state-of-the-art Cath Lab, Programmer Bar, and EP Control Room provide new hires, existing staff, and allied health professionals an opportunity to improve proficiency levels on cardiac diseases, devices, therapies and fundamentals in the fields of cardiac rhythm management, electrophysiology, structural heart, and interventional cardiology. As an approved training site for many cardiac medical device manufacturers and major medical centers, PrepMD training solutions help raise the level of service and quality of patient care. Onsite, online, and hybrid training solutions can be used to initiate or augment existing training programs. PrepMD’s expert faculty team has over 250 years of combined healthcare and medical device industry experience, many with CCDS and CEPS certifications.

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Customized Training Solutions
Including pre & post proficiency assessments
State-of-the Art Facility
Simulation training & testing in Cath and EP lab
Highly Experienced Faculty
Over 250 years of medical device experience
Online & Onsite Modalities
Options for self-directed, self-paced learning

Corporate and clinical training clients include

Northwestern Memorial Healthcare PrepMD Placement Partner

Customized training options: Onsite, online and hybrid learning

Build your training solution: Training solutions are robust and interactive, with delivery options including hybrid (onsite/online) and fully online solutions. Customize your training by selecting from didactic sessions to fit corporate and clinical staff needs and goals. Onsite and online competency assessment testing is available to help direct training efforts, define needs, or monitor progress after completing their training. Your training can be supplemented by online course work before (preparatory), during (reinforcement), and after (sustainment) onsite training.  Customized solutions are designed to establish a schedule for periodic training assessments to monitor employee progress through the curriculum.

Take the expanded PrepMD facility tour to learn how the mock Cath lab, EP Control Room, and Programmer Bar can provide optimal hands-on learning and testing for direct hires, tenured staff, and allied health professionals. The expert faculty have over 250 years of combined healthcare and medical device industry experience, with CCDS and CEPS certifications.

The Expanded PrepMD Tour

Sample Curriculum Topics

Assessment

Skill Assessment – pre or post training

  • Cardiovascular Anatomy and Physiology
  • Assess non-paced ECG analysis
  • Identify the indications for pacemaker implantation
  • Competency in the use of the PSA
  • Assess appropriate single-chamber pacemaker function from the surface ECG
  • Describe the timing cycles of a dual-chamber pacemaker
  • Assess capture and sensing in a dual-chamber pacemaker utilizing the surface ECG and the IEGM
  • Manage the intra-operative testing during an ICD implantation (including DFT Testing)
  • Troubleshoot dual-chamber function (Upper Rate Behavior, PMT and Crosstalk)
  • Troubleshoot dual-chamber pacemaker malfunctions
  • Principles of Sensing, Detection and Therapy in an ICD
  • ICD programming and troubleshooting

CRM

Cardiac Rhythm Management (CRM) Modules:

  • The IBHRE Examinees Overview of Core Concepts & Fundamentals
  • Test your Practical Understanding of Device Therapy
  • Cardiovascular Foundations for Understanding Device Therapy
  • Fundamentals of ECGs and Rhythm Analysis
  • Fundamentals of Cardiac Pacing 101 – Terms and Concepts
  • Fundamentals of Cardiac Pacing 102 – Device Operations
  • Clinical Foundations for ICD Therapies
  • Intermediate Level Cardiac Pacing Technologies
  • Understanding the Pacemaker Implant
  • ICD Technology – Sensing and Detection
  • Cardiac Rhythm Management for the Heart Failure Patient
  • Non Rhythm Related Cardiovascular Disease

EP

Electrophysiology EP Modules:

  • Basic Electrophysiology of the Heart
  • Cardiac Electrical, Mechanical and Hemodynamic Function
  • Fundamental of the ECG and Basic Arrhythmia Recognition and Management
  • Hands on Anatomy Lab EP Focused Heart Dissection
  • Conduction System Abnormalities
  • Mechanisms of Tachycardia
  • Fundamentals of the Diagnostic EP Study
  • Supraventricular Tachycardias: Diseases, Diagnosis and Treatment
  • Basics Cardiac Medications
  • Rhythm Recognition and EGM Practical Exercises
  • 12 Lead ECGS and Arrhythmia Localization
  • EGM Signal Acquisition and Filtering
  • Introduction to Cardiac Mapping
  • Fundamentals of Electroanatomic Mapping Systems
  • Map Recognition Practical Exercises
  • Biophysics of Ablation
  • Pathophysiology of AF Disease, Diagnosis and Treatment
  • Ventricular Tachycardia; Disease, Diagnosis and Treatment
  • Advanced Mapping Techniques
  • Differential Pacing

SH

Structural Heart Modules: 

  • Electrical, Mechanical and Hemodynamic Function of the Heart
  • Introduction to Congenital and Acquired Structural Diseases
  • Pathophysiology of Aortic Valve Disease Diagnosis and Treatment
  • Pathophysiology of Mitral Valve Disease Diagnosis and Treatment
  • Left Atrial Appendage Management
  • Hands on Anatomy Lab SH Focused Heart Dissection
  • TEE, TTE, CT for the Structural Heart Patient
  • PrepLab Hands on Simulation Sessions
  • Mechanical Circulatory Support for the IC Patient
  • Access Techniques and Closure Devices for Large Bore Access

IC

Interventional Cardiology Modules:

  • Cardiac Electrical, Mechanical and Hemodynamic Function
  • Introduction to Coronary Artery Disease, DIagnosis and Management
  • Acute Coronary Syndrome
  • Role of the 12 LEad ECG in Coronary Diagnosis
  • Hands on Anatomy Lab IC Focused Heart Dissection
  • Understanding Coronary Anatomy
  • The Diagnostic Cardiac Catheterization
  • Understanding Cardiac Imaging for the Coronary Arteries
  • Percutaneous Coronary Interventions
  • Complex High Risk Indicated Patents
  • Hemodynamic Monitoring for the Cardiac PAtient
  • Advanced Hemodynamics
  • Mechanical Circulatory Support for the IC Patient
  • Cardiogenic Shock
  • Cardiac Medications
  • PrepLab Hands on Simulation Sessions

Sales

Sales training modules for clinicals:

  • Sales Call Planning
  • Stages of the Sales Process
  • Listening and Questioning in the Sales Call
  • Overcoming Objections
  • Customer Engagement Techniques
  • Customized Roll Play Sessions
  • Selling Styles

Training Solutions: meeting the needs of cardiac clinics and medical device companies

EP fundamentals training
to baseline new hires at
global medical technologies company

Training Need

This global medical technologies company came to PrepMD with a need to develop a customer facing training program on EP Fundamentals. They had multiple audience requirements, including new hires, internal teams, and customer facing material.

Online Training Solution

Through consultation, we helped the client identify exactly what their challenges were and what they needed from a training solution and then designed a customized online solution for them. The training became the standard for every new hire at the company. The client realized how successful the online offering was that made it available to their own customers through their website as a link and a resource to customers. This allowed them to create a customer database of who was more interested in their product and their product training.

Advanced clinical training
for tenured technical staff at
U.S. government agency

Training Need

This large U.S. federal government agency came to PrepMD with a need to train their quality control engineers who needed cardiac therapies and fundamentals training in order to effectively engage with clinicians and scientists.

Onsite Training Solution

This agency had technically trained quality control engineers who needed a cardiac clinical foundation in order to communicate effectively with clinicians and scientists. PrepMD conducted online individual assessments to determine needs across the agency. A combination of classroom and lab training was designed and delivered on cardiac rhythm management, structural heart and interventional cardiology and related cardiac therapies. Follow-up evaluation and assessment was included to ensure comprehension and proficiency, and to identify additional training needs.

New product launch sales training
for clinical team at
global medical device company

Training Need

The Structural Heart division of this medical device company came to PrepMD with a need to train clinical staff to transition over to sales roles. They needed onsite training on sales skills with a strong clinical focus as they prepared for a national new product launch.

Onsite Training Solution

This client was getting ready to transition to commercial launch of a new product. They came to PrepMD to have us customize a training solution for their clinical team who would be transitioning over to additional sales responsibilities. This onsite training focused on sales in the cardiac clinical space, using selling skills assessments, sales training, and role playing. The training delivery was launched for their entire regional team as they prepared to go to market with this new product launch. The customized training solution is now the standard on-boarding sales training requirement for all new sales professionals.

Device programmer simulation training
for clinic staff at
Large teaching hospital

Training Need

This large university hospital came to PrepMD with a need to provide a hybrid training solution to augment their own internal teaching resources to all cardiology fellows and clinic staff on all the major device company programming.

Hybrid Training Solution

The hospital needed a customized hybrid training solution to augment their in-house physician-led teaching resources. PrepMD designed a solution that included video demonstrations, guided exercises, and programmer simulations for critical device follow up and programming tasks. This training was implemented in conjunction with their own internal teaching modules led by hospital physicians for a robust learning experience for all new cardiology fellows and cardiology device clinic staff. Pre-and Post testing and certification requirements were put into place to ensure proficiency and allow for identification of those needing repeat or reinforcement training.

New hires cath lab essentials
for product launch at
cardiovascular therapies startup

Training Need

This U.S. start-up company was working on product launch for a ground-breaking new cardiovascular disease treatment. Rather than invest resources in building a training department within, the company came to PrepMD for a custom-designed online solution.

Online Training Solution

This startup company had an existing presence in another medical specialty but was very busy transitioning to a new indication for their existing technologies into the cardiac space. They did not have the cardiac subject matter expertise they knew would be crucial for successful product launch and came to PrepMD to build their company branded training materials in an all-online format. The training program was delivered to all internal and field sales personnel and was so well-received that it became their standard required onboarding training for all newly hired employees.

Evaluate hands-on proficiency
for clinic tenured staff at
large academic medical center

Training Need

This nationally ranked medical center came to PrepMD with both staffing and training needs. After years of low turnover, retirement and internal promotions resulted in urgent immediate hiring requirements, on top of a need for a baseline training program for existing staff.

Onsite Training Solution

After consultation with the clinic nurse manager it was determined that both training and direct staffing services would be utilized. Training design included proficiency assessments for existing staff to improve proficiency levels. The clinic also utilized PrepMD direct staffing services to hire newly trained cardiac device specialists to bring the entire cardiac staff up to a higher standard of care. The clinic was so satisfied with their newly hired device specialists and trained staff that PrepMD is now their standard resource for both training and staffing services.

Cath lab 101 to baseline
newly hired salespeople at
global medical device company

Training Need

This medical device company needed a training program for new salespeople. These new hires had strong medical device sales foundations, but lacked cardiac foundational knowledge to attain proficiency in their internal corporate product training.

Onsite Training Solution

PrepMD designed a cath lab training program with a custom delivery schedule to precede their in-house product training. This allowed employees to more quickly and successfully progress through internal training requirements. The company was so satisfied with the training and employee retention results, this became their baseline training for all new sales hires, which was also implemented across divisions.

Clinical assessment and hands on
clinic staff training at
regional university medical center

Training Need

This cardiac device clinic needed to train their cardiac device staff. After working with PrepMD to successfully train existing cardiac device specialists, this hospital now uses PrepMD training, placement, and remote monitoring services.

Hybrid Training Solution

After consultation with the clinical management team it was determined that individual assessments were needed to assess proficiency levels of each employee. Once assessments were complete, each person was then able to attend only the online training modules and hands-on workshops needed. Proficiency levels were assessed again upon training completion to ensure the staff was fully trained before returning to work.

Training return on investment in the cardiac medical device space

Collaboration – Improving training ROI

Medical device companies and cardiac clinical staff realize a higher return on their investment by embedding employee input and collaboration in the process. To ensure best outcomes and return on training investment, a customized training solution should include thoughtful input from all levels and include training needs assessment to ensure efficacy. Employers who invest in this collaborative approach to a well-trained staff will see better technical and clinical results along with higher morale and job satisfaction.

Clinical Competence – Higher standard of care

Any cardiac clinic nurse manager asked will have much to say about the challenge of an undertrained device clinic staff and continuing education requirements. The cardiac device space is complex with fast changing technologies and products. Hospitals and clinics rely on PrepMD for a variety of our services, including training, staffing, and remote monitoring services. While there are many positive training outcomes, the priority at PrepMD is to help our clients have more competent staff better equipped to provide a higher standard of performance and patient care.

Building competent teams to keep up with innovation

Nowhere is the importance of clinical and technical competence more apparent than in cardiology and the medical device industry, where new products and innovative therapies are constant!  Effective recruitment and retention of a talented team is expensive and time-consuming, and critical to successful patient outcomes. Training is an essential ingredient to building and keeping competent teams who have not only the clinical acumen but also the motivation to keep abreast of the constant stream of new cardiovascular products and therapies.

The importance of staff retention

Staff turnover may be one of the biggest pain points for any manager, but especially so in the cardiac space. The importance of new hires and initial training is obvious, but continuing education and coaching of the workforce is where management begins to reap the rewards of staff retention with a competent, satisfied, and well-trained staff. The one-and-done style training investment is not effective for this highly clinical and technical space. An effective training program, positive work culture, and low turnover help contribute to a positive reputation as an employer.

Customized Training:
Advance your team’s skills with a
proven leader in cardiac medical device training

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Staffing

Staffing Solutions

Learn how and why our direct hire or contract staffing solutions can address your team’s short and long-term staffing requirements.

Remote Monitoring

Remote Monitoring

Customized and most versatile Remote Monitoring service
provided by the most qualified professionals.